Monocle Prism Refund and Returns Policy

Effective date:
October 27, 2026

Monocle Prism is a trade name of We'll Do It LLC. This policy forms part of the Terms of Service.

Plans

Cancel any time online. Go to Settings, then Plan & Billing. You do not need to contact us. Cancellation stops all future charges and takes effect at the end of the current billing period. You keep paid features until then.

Refunds. Plan charges are billed in advance and are not refunded once charged, except where the law requires otherwise or as stated below. We do not prorate unused days when you cancel.

Annual plans. If you cancel an annual plan within 14 days of the first charge or of a renewal charge, we refund that charge in full.

Moving to a higher plan. You pay the prorated difference for the rest of the current period. It follows the same refund rules as the plan.

Moving to a lower plan. Takes effect at your next renewal, so nothing is refunded.

Renewal reminders. We email a reminder 25 to 40 days before each annual renewal , with the amount, the date and how to cancel.

Storage add-on

Billed with your plan and follows the plan rules. If you remove it, it ends at the next renewal.

AI credits

  • Included monthly credits come with your plan, have no cash value and are not refundable. Unused included credits end with the month.
  • Credit packs you buy are not refundable once any credit from the pack has been used. An unused pack can be refunded on request within 14 days of purchase . Bought credits expire 12 months after purchase.
  • Never a surprise charge. Monocle AI does not buy credits for you. When credits run low, it slows down and offers credits; nothing is charged without a click by someone with permission to buy.

Marketplace purchases

Marketplace products and services are sold by independent providers. The provider's own refund policy is shown on the listing or order page before you buy, and applies to your purchase. To request a refund, contact the provider through the order page, or email support@monocleprism.com with your order number and we will pass it on. We may help, and we do not guarantee a provider's decision.

Platform fee, processing and tax

  • Platform fee (5%) on marketplace purchases follows the reason for the refund. If you cancel or ask for a refund for your own reasons, the platform fee is not refunded. If the provider is at fault (for example, the order was not delivered or was not as described), or we are at fault, or the law requires it, the platform fee is refunded.
  • AI credit packs and overage carry no platform fee; only card processing and tax apply to them.
  • Card processing is refunded on the same basis as the platform fee.
  • Tax is refunded with the amount it was charged on.
  • Refunds go back to the payment method that was charged.

Money features

Money moved through financial accounts and cards is governed by the provider's terms and by the Terms of Service, not by this policy.

How to request a refund

Email support@monocleprism.com with your workplace name, the order or invoice number and the reason. We respond within five business days. Approved refunds go back to the payment method you used.

Chargebacks

Please contact us before filing a chargeback so we can try to resolve it. Where a charge is documented and the service was delivered, we may dispute it with the card network. We do not suspend accounts for the legitimate exercise of chargeback rights.

If you are in the EU or the UK

You may have a 14 day right of withdrawal for distance contracts, unless the service began with your express acknowledgment. Your statutory rights are not limited by this policy.

We'll Do It LLC, doing business as Monocle Prism, 2321 E. University Dr., Phoenix, AZ 85034, United States.

Monocle Prism is a trade name of We'll Do It LLC.